❓ Frequently Asked Questions

All your questions about aq88 answered in one place

From deposits to slots, support to devices — find simple, straightforward answers to the most common questions asked by aq88 players, all on this page.

Whether you're new to aq88 or a returning player, questions come up for everyone. Opening an account, making a deposit, choosing a game, or running into a technical issue — this page is a complete guide built for players in Bangladesh. Read through the four sections below and find the answers yourself. If you don't find what you're looking for, our 24/7 support team is always ready.

Device & Technical Issues

Yes, aq88 runs fully on mobile browsers. Whether you use Android or iOS, you can open aq88.mom directly in Chrome, Firefox, or Safari on any smartphone. No separate app download is needed. The site is built responsively, so all features work properly on smaller screens. A stable internet connection is all you need.

If the page loads slowly, start by clearing your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy → Clear browsing data. Then refresh the browser and try again. Check your Wi-Fi or mobile data connection, and if needed, close the browser tab and reopen it. If the problem continues, contact support.

aq88 works on Android 6.0+, iOS 12+, and any modern browser on Windows or Mac. The best performance is on the latest versions of Chrome, Firefox, Edge, and Safari. Some games may not run correctly on older browsers or operating systems, so keeping your software updated is recommended.

If the connection drops, the game pauses temporarily. Once you reconnect, you can usually resume from where you left off. However, in some games the round may be cancelled, and whether the bet is refunded depends on the game provider's rules. Use a stable internet connection for the best experience. If any issue comes up, contact the support team.

Yes, it's very easy. Open aq88.mom in Chrome, then select "Add to Home screen" from the menu at the top right. This creates a shortcut so you can access aq88 directly without typing the address in the browser each time. On iOS, use the Share button in Safari and select the "Add to Home Screen" option.
Support Questions

To get a faster resolution from support, have the following ready in advance: your account user ID or registered number, a detailed description of the issue, the transaction ID or time for any payment-related issue, and a screenshot of the problem if available. With this information, the team can verify your case quickly and resolve it.

aq88 has two support channels. First, live chat directly on the site — this is the most effective option for urgent issues. Second, email — for detailed issues, write to [email protected]. Both channels offer support in Bengali and English.

Yes, aq88 support is active seven days a week, twenty-four hours a day. Day or night, public holiday or regular day — you can reach out via live chat or email at any time. Assistance is available at any moment according to Bangladesh Standard Time (BST, UTC+6).

The aq88 support team provides assistance in both Bengali and English. The team is prepared with Bangladeshi players in mind, so reporting an issue in Bengali will be fully understood and resolved. There is no need to hesitate over language.
Deposit Questions

The minimum deposit at aq88 is ৳100 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. That means you can get started with just ৳100 and take advantage of the welcome bonus as well. The minimum withdrawal amount is ৳1,000.

Deposits are usually credited to the account instantly. However, a small delay can occur due to network issues or bank processing. After making a payment, save the transaction ID or screenshot. If the balance hasn't appeared after a few minutes, contact live chat with that information — the team will verify and resolve the issue quickly.

Log in to your aq88 account and go to the deposit page. Select Nagad as the payment method. Send the amount to the displayed number using the Nagad app or by dialing *167#. Once the payment is complete, enter the transaction ID into the deposit form and confirm. The minimum deposit amount is ৳100.

After logging in, go to the deposit section and select bKash. Using the "Send Money" or "Payment" option in the bKash app, send the specified amount to the merchant or personal number provided by the site. Confirm with your bKash PIN. Enter the reference number you receive into the site to confirm the deposit. You can start from ৳100.
Slot Questions

If your budget is limited, choose slots with lower coin values that allow you to bet small amounts. Low volatility games offer more frequent wins, which helps your balance last longer. High jackpot games generally require larger bets per spin, making them less suitable for budget players. Try demo mode first to see which game suits your style.

Volatility is the risk level of a slot game. High volatility games win less often, but the wins are larger when they hit. Low volatility games win more often, but each win is smaller. Which is better depends on your playing style and budget. If you want to play longer, low volatility is the way to go; if you're aiming for a big win, high volatility games are more suitable.

Free spins are a special feature in slot games where you can spin the reels without placing your own bet. They are usually triggered when a certain number of Scatter symbols land on the reels. Winnings from free spins are generally added to your balance, but wagering requirements may apply in some cases depending on the bonus terms. Free spin rules vary from game to game.

Yes, many slot games have a demo or free-play mode. In this mode you play with virtual credits just like the real game, but no money is needed and no real winnings can be earned. Demo mode is ideal for getting familiar with new games, understanding features, and practising strategies. Spending some time in demo before placing real bets builds confidence.

In progressive jackpot games, a small portion of each bet is added to a shared pool. The more people play, the larger the pool grows. When someone wins the jackpot, the pool resets to zero and starts growing again. These games are popular because of the potential for big wins, but the chance of winning is relatively low. Progressive jackpot games are generally high volatility.

Still have questions?

Our support team is always by your side — 24 hours a day, seven days a week.

Live Chat
Visit the site and click the live chat button — get an instant response in Bengali.

Email Support
For detailed issues, write to: [email protected] — in Bengali or English, whichever you prefer.