aq88's Privacy Policy

aq88 collects various types of information from you. This collection happens in two ways: first, information you provide directly; second, information collected automatically while you use our website and services.

a) Information You Provide Directly

• Full name and date of birth (for age verification — account services are available only to those aged 21 or above)
• Email address and mobile number
• Payment information: bKash, Nagad, Rocket, or bank transfer account details
• Documents required for identity verification (national ID, passport, etc.)
• Any information you provide when contacting the support team

b) Automatically Collected Information

• IP address and device information (operating system, browser version)
• Browsing history on the site (which pages you visited and for how long, which buttons you clicked)
• Session tokens and login time information
• Logs of deposits, withdrawals, and gaming transactions
• Information obtained from cookies and similar tracking technologies

aq88 uses the information collected from you for the following legitimate purposes. We will never use your information outside of this list:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To operate all services smoothly, including gaming, betting, deposits, and withdrawals.
• Financial transactions: To securely send and receive funds via bKash, Nagad, Rocket, or bank transfer.
• Fraud prevention: To prevent money laundering, fraud, and unauthorized access.
• Age verification: To ensure that only users aged 21 or above can use the services.
• Customer service: To resolve your issues and complaints quickly with 24/7 live chat and email support.
• Service improvement: To analyze the user experience and further improve our platform.
• Compliance: To maintain records necessary for compliance with applicable laws and regulations.

aq88 uses industry-standard technology and processes to keep your personal information secure. Our security measures include:

• SSL/TLS encryption: All data exchanged between the site and your browser takes place over encrypted channels.
• Data encryption: Sensitive information collected is stored in an encrypted state in the database.
• Access control: Only authorized staff can access specific data.
• Regular security audits: Periodic vulnerability assessments and penetration testing by cybersecurity experts.
• Firewall & DDoS protection: To protect server and user data from external attacks.

The retention period for data is determined based on applicable laws, financial regulations, and business requirements. Even after an account is closed, relevant financial and identity records may be retained for a prescribed period as required by regulations.

aq88 never sells your personal information. However, necessary information may be shared in the following limited circumstances in order to provide services:

Payment Providers

Payment services such as bKash, Nagad, and Rocket, as well as banks required to complete bank transfers, receive the information necessary to process deposits and withdrawals. This information is governed by their own privacy policies.

Technology Partners

Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) process limited session data to ensure fair play in gaming.

Legal Obligations

Information may be provided to authorities upon court order or as required by applicable law. In such cases, we always provide only the minimum necessary information.

Cookies are small text files stored in your browser or on your device. aq88 uses cookies for the following purposes:

• Essential cookies: To maintain core site functionality (login sessions, language preferences). The site cannot function without these.
• Functionality cookies: To remember your preferences and settings, so you do not have to set everything up again each time you log in.
• Analytics cookies: To understand which parts of the site are used most, which helps improve services.
• Security cookies: To detect and prevent fraudulent activity.

You can disable cookies in your browser settings. However, this may limit some of aq88's functionality.

As a registered user of aq88, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to object to processing: In certain cases, you may object to the processing of your information.
• Right to portability: You may request to receive your information in a structured, machine-readable format.
• Right to withdraw consent: Where data processing relies on your consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected]. We will process your request as quickly as possible.

aq88's services are strictly for those aged 21 or above only. We do not knowingly collect or process personal information from any minor.

Through an age verification process at registration, we ensure that only adult users can create an account. If we are notified that a minor's information has been collected, we will immediately close that account and delete the associated information.

If you suspect that a minor is using aq88, please notify our support team.

aq88's servers and data processing services may be located in various countries. Where your information is transferred outside Bangladesh, we still ensure that:

• The recipient party has adequate technical and organizational measures in place to protect the data.
• Data transfer agreements or other legally recognized arrangements are in effect.
• The level of protection for your information will be no less than the standards described in this policy.

aq88 reserves the right to update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A prominent notice will be displayed on the website.
• The "Last Updated" date at the top of the policy will be changed.

Continuing to use the service after any changes means you are considered to have agreed to the revised policy. If you do not agree to the changes, you may request to close your account.

This privacy policy and any disputes or claims relating to aq88's services will be governed by relevant international data protection regulations. We place the highest importance on our users' privacy rights and are committed to resolving any complaints quickly and impartially.

If you have any questions or complaints regarding this policy, please contact our support team first. Assistance is available in Bengali and English via our 24/7 live chat service or by email.